If your order is delayed or lost, contact us at contact@gogo-boots.com, and we’ll work with our shipping partners to resolve the issue promptly.

Yes, you can return items within 14 days if they are unused, unworn, and in original packaging. Return shipping costs are the customer’s responsibility unless the return is due to our error or a damaged product.

To request a refund, contact us at contact@gogo-boots.com with your order number and return details. Refunds will be processed within 5-7 business days after we receive the returned item.

No, customs fees or duties for international orders are the customer’s responsibility and vary by country.

We deliver products within 7-15 business days after order confirmation. Processing time is typically 1-3 business days.